TERMS & CONDITIONS

Effective Date: 20 August 2026
Last Updated: 20 August 2026

Welcome to NAWINZA (OPC) Private Limited (“NAWINZA”, “Company”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of the NAWINZA website, including www.nawinza.com, and any products, services, information, communications, enquiries, orders, transactions, or other services provided by NAWINZA through the website or other authorized channels.

By accessing or using our website, submitting an enquiry, placing an order, purchasing a product, or otherwise interacting with NAWINZA, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use the website or place an order through NAWINZA.

1. COMPANY INFORMATION

Company Name: NAWINZA (OPC) Private Limited
Registered Office: Block No. 338, Opposite Kambar Darbar, Near Choudhary Chowk, Jaripatka, District Nagpur, PIN 440014, Maharashtra, India
Website: www.nawinza.com
Email: nawinza2026@gmail.com
Phone/WhatsApp: +91-7709102335

NAWINZA is engaged in global sourcing, export, import, private labeling, wholesale supply, product distribution, and international business development across categories that may include:

Healthcare and medical/wellness products
Pharmaceuticals and related products, where legally permitted and appropriately licensed
Beauty and personal care
Cosmetics and skincare
Food, nutrition and beverages
Ayurveda, herbal and traditional wellness products
Baby and maternity care
Pet care
Household and home-care products
Packaging supplies
Other products and services offered by NAWINZA from time to time

2. ACCEPTANCE OF TERMS

By using our website or purchasing our products, you confirm that:

You are legally capable of entering into a binding agreement.
The information provided by you is accurate and complete.
You will use the website and products only for lawful purposes.
You will comply with all applicable laws and regulations.
You accept these Terms and our applicable policies.

For business-to-business, wholesale, export, import, private-label, and international transactions, additional written terms, quotations, purchase orders, contracts, invoices, Incoterms, specifications, or commercial agreements may apply.

Where a specific written agreement conflicts with these Terms, the specific written agreement may prevail for that transaction.

3. WEBSITE USE

You agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to our systems.
Interfere with website security or functionality.
Copy, reproduce, scrape, modify, or commercially exploit website content without authorization.
Upload malicious software or harmful material.
Misrepresent your identity or business.
Use our website to violate the rights of any person or entity.

We may suspend or restrict access to the website where we reasonably believe these Terms have been violated.

4. PRODUCT INFORMATION

We attempt to provide accurate information regarding products, including descriptions, specifications, images, sizes, quantities, packaging, ingredients, features, and other information.

However:

Product images may vary from actual products.
Packaging may change due to manufacturer, regulatory, branding, or supply-chain requirements.
Product specifications may be updated from time to time.
Colours and appearance may vary depending on your device or screen.
Availability may change without notice.

Unless expressly stated otherwise, information displayed on the website does not constitute a guarantee that a particular product will always be available.

5. PRODUCT COMPLIANCE AND REGULATORY REQUIREMENTS

Certain products may be subject to specific laws, registrations, licences, certifications, import permissions, labelling requirements, or other regulatory requirements.

The applicable requirements may vary according to:

Product category
Destination country
Intended use
Ingredients or composition
Quantity
Packaging
Labelling
Importer requirements
Local laws and regulations

For international transactions, the buyer/importer is responsible for providing accurate destination-country requirements and ensuring that the intended import, distribution, resale, or use is lawful.

NAWINZA may request relevant regulatory information before accepting or fulfilling an order.

6. ORDERS AND ORDER ACCEPTANCE

Submitting an order, enquiry, purchase request, or quotation request does not automatically constitute acceptance by NAWINZA.

An order may be accepted, rejected, modified, or placed on hold depending on:

Product availability
Pricing
Minimum order quantity
Payment status
Regulatory requirements
Shipping restrictions
Destination-country requirements
Credit approval
Supplier availability
Documentation requirements
Other legitimate commercial considerations

NAWINZA reserves the right to refuse or cancel an order where necessary.

7. PRICING

Product prices may change without prior notice.

The final price may depend on:

Product quantity
Packaging
Private-label requirements
Customization
Shipping method
Destination
Taxes
Duties
Insurance
Customs charges
Exchange rates
Applicable government charges
Other transaction-specific costs

Unless expressly stated, website prices should not be interpreted as including international freight, customs duties, import taxes, destination charges, or other third-party costs.

8. PAYMENT

Payment terms may vary depending on the transaction.

Accepted payment methods and payment conditions will be communicated through the applicable quotation, invoice, payment page, purchase order, or written commercial communication.

NAWINZA may require full or partial payment before processing an order.

For international and wholesale transactions, payment terms may include advance payment, bank transfer, documentary arrangements, or other mutually agreed terms.

Orders may not be dispatched until required payment conditions have been satisfied.

9. SHIPPING AND DELIVERY

Delivery timelines are estimates unless expressly guaranteed in writing.

Delays may occur due to:

Manufacturing or supplier delays
Customs clearance
Port congestion
Shipping disruptions
Weather
Government restrictions
Regulatory inspections
Force majeure
Incorrect customer information
Destination-country issues
Courier or logistics-provider delays

NAWINZA is not responsible for delays caused by events or circumstances outside its reasonable control.

For international shipments, the applicable Incoterm or written shipping agreement will determine responsibility for freight, insurance, customs clearance, duties, taxes, and other charges.

10. INTERNATIONAL ORDERS

Customers outside India are responsible for complying with applicable laws in their destination country.

The buyer/importer may be responsible for:

Import licences
Product registrations
Customs requirements
Import duties
VAT/GST or equivalent taxes
Local product approvals
Labelling requirements
Permits and certificates
Customs broker/clearing agent requirements

NAWINZA will provide available commercial and shipping documentation applicable to the transaction, subject to the agreed terms.

11. CANCELLATION

Cancellation requests must be submitted as soon as possible.

An order may not be cancellable after:

Processing has started;
The product has been dispatched;
Customization/private labelling has commenced;
Manufacturing or procurement has commenced;
A third-party supplier has committed the product specifically for the customer; or
Other non-recoverable costs have been incurred.

Any refund following cancellation will be determined according to the applicable Refund, Return & Cancellation Policy and the specific terms of the transaction.

12. RETURNS AND REFUNDS

Returns and refunds are governed by NAWINZA’s Refund, Return & Cancellation Policy.

Because many products may be hygiene-sensitive, consumable, personal-care, cosmetic, healthcare, food, wellness, or otherwise unsuitable for resale after opening, opened, used, altered, or tampered products generally cannot be returned or refunded, except where required by applicable law or where the product is demonstrably defective, damaged in transit, incorrectly supplied, or otherwise eligible under our policy.

13. DAMAGED OR INCORRECT PRODUCTS

Customers should inspect the package promptly after delivery.

If a product arrives damaged, defective, incorrect, or materially different from the confirmed order, the customer should contact NAWINZA as soon as reasonably possible with:

Order/invoice number
Product details
Description of the issue
Photographs of the product and packaging
Photographs of shipping damage, where applicable
Unboxing video, where available
Other information reasonably requested by NAWINZA

We may investigate the issue before approving a replacement, refund, credit, or other appropriate resolution.

14. PRIVATE-LABEL AND CUSTOMIZED PRODUCTS

Private-label, customized, personalized, specially manufactured, specially procured, branded, or customer-specific products may not be eligible for cancellation, return, or refund once production, procurement, customization, labelling, or other processing has commenced, except where required by applicable law or where NAWINZA agrees otherwise in writing.

15. INTELLECTUAL PROPERTY

All website content, including:

NAWINZA name and branding
Logos
Text
Graphics
Images
Product content
Designs
Layout
Website materials
Original documents and marketing content

is owned by or licensed to NAWINZA or its respective rights holders.

No content may be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission, except where permitted by applicable law.

16. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, platforms, logistics providers, payment providers, manufacturers, marketplaces, or other services.

NAWINZA does not necessarily control or endorse third-party websites and is not responsible for their content, availability, privacy practices, security, or terms.

Customers should review the applicable third-party terms and policies.

17. USER-SUBMITTED INFORMATION

Where you submit information through our website, enquiry forms, account systems, emails, or other channels, you are responsible for ensuring that the information is accurate and that you have the right to provide it.

You should not submit confidential information belonging to another person without authorization.

Our handling of personal information is governed by our applicable Privacy Policy.

18. DISCLAIMER

To the maximum extent permitted by applicable law, information on the website is provided for general informational and commercial purposes.

NAWINZA does not guarantee that:

The website will always be available;
Website content will always be error-free;
Product availability will remain unchanged;
Product information will never change;
Third-party services will operate without interruption; or
Every product will be suitable for every individual or intended use.

Nothing on the website should be interpreted as professional medical, pharmaceutical, legal, financial, regulatory, or other professional advice.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, NAWINZA will not be liable for indirect, incidental, consequential, special, or punitive losses arising from the use of the website or products, except where such limitation is prohibited by applicable law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless NAWINZA, its directors, employees, representatives, suppliers, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

Your violation of these Terms;
Your unlawful use of the website or products;
Your inaccurate information;
Your violation of third-party rights; or
Your violation of applicable laws or regulations.

21. FORCE MAJEURE

NAWINZA will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, epidemics, pandemics, war, terrorism, civil unrest, government actions, strikes, transport disruptions, supply-chain disruptions, customs restrictions, cyber incidents, utility failures, or other extraordinary events.

22. CHANGES TO THESE TERMS

NAWINZA may update these Terms from time to time.

The updated version will be posted on the website with the revised effective or last-updated date.

Your continued use of the website after an update may constitute acceptance of the revised Terms, subject to applicable law.

23. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

24. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by the laws applicable in India.

Subject to mandatory rights available to consumers or other parties under applicable law, disputes arising in connection with these Terms or transactions with NAWINZA shall be subject to the jurisdiction of the competent courts having jurisdiction over Nagpur, Maharashtra, India.

25. CONTACT

For questions concerning these Terms:

NAWINZA (OPC) Private Limited
Block No. 338, Opposite Kambar Darbar, Near Choudhary Chowk, Jaripatka, District Nagpur, PIN 440014, Maharashtra, India

Email: nawinza2026@gmail.com
Phone/WhatsApp: +91-7709102335
Website: www.nawinza.com

Last Updated: 20 August 2026