Frequently Asked Questions (FAQ)

About NAWINZA

1. What is NAWINZA (OPC) Private Limited?

NAWINZA (OPC) Private Limited is an Indian company engaged in global sourcing, export, import, private labeling, wholesale supply, international business development, and the supply of products across multiple consumer and business categories.

Our business areas may include Healthcare & Pharmaceuticals, Beauty & Personal Care, Food & Nutrition, Wellness, Home Care, Pet Care, and other consumer and commercial products, subject to applicable laws, regulations, product availability, and market requirements.

2. Where is NAWINZA based?

NAWINZA (OPC) Private Limited is incorporated in India and operates from India while developing domestic and international business opportunities.

3. Does NAWINZA supply products internationally?

Yes. NAWINZA is engaged in international business development and may facilitate product sourcing, export, import, wholesale supply, private labeling, and related international trade transactions, subject to product eligibility, destination-country regulations, customs requirements, and commercial feasibility.

4. Which countries does NAWINZA serve?

NAWINZA targets international markets including, among others, Japan, China, the United States, the United Arab Emirates, the United Kingdom, Australia, Singapore, Germany, France, the Netherlands, Brazil, Argentina, South Korea, South Africa, and other markets where legally and commercially feasible.

Availability may vary by product and destination.

Products

5. What types of products does NAWINZA offer?

Depending on the product range and applicable approvals, NAWINZA may offer or source products in categories including:

• Healthcare & Pharmaceuticals
• Beauty & Personal Care
• Skincare
• Food & Nutrition
• Wellness
• Home Care
• Pet Care
• Consumer Products
• General merchandise and other commercially suitable products

Product availability, specifications, regulatory status, minimum order quantities, packaging, and market eligibility may vary.

6. Are all products manufactured by NAWINZA?

Not necessarily. NAWINZA may operate through manufacturers, suppliers, exporters, brand owners, contract manufacturers, private-label manufacturers, distributors, and other business partners.

Where a product is manufactured by a third party, the applicable manufacturer, product documentation, specifications, certifications, and regulatory information may be provided as appropriate for the transaction.

7. Can NAWINZA source a product that is not listed on the website?

Yes. Buyers may contact NAWINZA with their product requirements. We may evaluate the requested product based on availability, supplier capability, quality requirements, MOQ, pricing, regulatory requirements, destination-market restrictions, logistics, and commercial feasibility.

8. Can I request product specifications and technical documents?

Yes. Depending on the product, NAWINZA may provide or coordinate relevant available documents such as product specifications, ingredient information, certificates, test reports, safety documentation, packaging information, product photographs, manufacturer details, and other commercially or legally appropriate documentation.

Availability of documentation depends on the product, manufacturer, supplier, country of origin, and destination-market requirements.

Orders & Purchases

9. How can I place an order with NAWINZA?

Customers and business buyers may contact NAWINZA through the available website enquiry channels or official contact details.

For business orders, we generally require information such as:

• Product name or description
• Required quantity
• Specifications or quality requirements
• Brand or private-label requirements
• Packaging requirements
• Delivery country and destination
• Required delivery timeline
• Target price or budget, where applicable
• Required certifications or regulatory documentation
• Preferred payment terms
• Sample requirements

An order becomes binding only after the applicable commercial terms have been confirmed by NAWINZA and/or the relevant contractual documentation, quotation, purchase order, invoice, or other transaction document has been accepted.

10. Is there a Minimum Order Quantity (MOQ)?

MOQ may apply depending on the product, manufacturer, supplier, packaging, private-label requirements, customization, and destination.

For wholesale, export, and private-label orders, MOQ will generally be communicated during quotation.

11. Can I order a small quantity?

Some products may be available in smaller quantities, while others may require wholesale or commercial MOQs.

Please contact NAWINZA with the required quantity so that availability and applicable commercial terms can be evaluated.

12. Can I request a quotation before placing an order?

Yes. Buyers may request a quotation.

The quotation may depend on product specifications, quantity, packaging, destination, shipping terms, taxes, duties, certifications, customization, and other applicable costs.

13. How long is a quotation valid?

Unless otherwise stated in writing, quotations may be subject to limited validity periods because product prices, exchange rates, raw-material costs, freight charges, taxes, duties, supplier pricing, and other commercial conditions may change.

The validity period will be stated in the applicable quotation wherever appropriate.

Payments

14. What payment methods does NAWINZA accept?

Payment methods may vary depending on the transaction, customer location, product, order value, and commercial arrangement.

Accepted payment methods and applicable payment instructions will be communicated through official NAWINZA channels.

15. Are advance payments required?

Advance payment, partial advance payment, milestone payment, letter of credit, documentary collection, or other payment arrangements may apply depending on the transaction.

The applicable payment terms will be confirmed before the order is processed.

16. Can payment terms be negotiated for wholesale or export orders?

For eligible business transactions, payment terms may be discussed based on order value, buyer profile, transaction history, product category, risk assessment, destination, and applicable commercial conditions.

Any agreed terms must be confirmed in writing.

Shipping & Delivery

17. Does NAWINZA provide domestic shipping?

Where applicable, NAWINZA may arrange or facilitate domestic delivery through suitable logistics partners.

Delivery availability and charges depend on the product, destination, order size, shipping method, and applicable commercial terms.

18. Does NAWINZA provide international shipping?

International shipping may be available for eligible products and destinations.

International shipments are subject to applicable export laws, import laws, customs procedures, carrier requirements, product restrictions, documentation requirements, and destination-country regulations.

19. How long does delivery take?

Delivery times vary depending on:

• Product availability
• Order quantity
• Production requirements
• Customization
• Packaging
• Destination
• Shipping method
• Customs clearance
• Regulatory approvals
• Carrier performance
• Weather or other unforeseen circumstances

Any estimated delivery date is an estimate unless a specific delivery commitment has been expressly agreed in writing.

20. Can customs cause delays?

Yes. International shipments may be delayed by customs inspections, documentation requirements, duties, taxes, import permits, product registrations, regulatory checks, carrier issues, or other government procedures.

NAWINZA cannot guarantee customs clearance within a specific period unless expressly agreed under the applicable transaction terms.

21. Who is responsible for customs duties and import taxes?

Unless otherwise agreed in writing, the buyer/importer is generally responsible for applicable destination-country customs duties, import taxes, VAT/GST or equivalent taxes, customs clearance charges, storage charges, brokerage charges, permits, licenses, and other destination-related costs.

The applicable Incoterm or contractual arrangement will determine the respective responsibilities of the parties.

22. Can I track my shipment?

Where tracking is available, applicable tracking information may be provided to the customer after shipment.

Tracking availability depends on the logistics provider, shipping method, destination, and nature of the shipment.

23. What happens if a shipment is returned because of failed delivery?

If a shipment cannot be delivered because of an incorrect address, refusal, failure to collect, customs non-compliance, unpaid duties or charges, absence of the recipient, or other buyer-related circumstances, additional shipping, return, storage, customs, or handling costs may apply.

Refund eligibility, if any, will be determined under the applicable Refund, Return & Cancellation Policy and transaction terms.

International Orders & Export

24. Can international buyers purchase products from NAWINZA?

Yes, subject to product availability, destination-country requirements, applicable export controls, import regulations, customs requirements, and commercial feasibility.

25. Is every NAWINZA product available in every country?

No.

A product may be restricted or unavailable in a particular country because of:

• Import regulations
• Product registration requirements
• Ingredient restrictions
• Labeling requirements
• Certification requirements
• Pharmaceutical or healthcare regulations
• Food regulations
• Customs restrictions
• Packaging requirements
• Local laws
• Export controls
• Supplier or manufacturer restrictions

26. Who is responsible for checking import regulations?

International buyers should verify that the product can legally be imported, marketed, distributed, and sold in their destination country.

Depending on the transaction, NAWINZA may provide available product information or documentation, but the importer remains responsible for complying with applicable destination-country laws unless the parties have expressly agreed otherwise in writing.

27. Can NAWINZA assist with export documentation?

Where applicable, NAWINZA may coordinate or provide commercially and legally appropriate export documentation, which may include invoices, packing lists, shipping documentation, certificates of origin, product documentation, and other documents depending on the transaction.

Specific documentation depends on the product, destination, Incoterm, carrier, customs requirements, and applicable laws.

28. Can NAWINZA export healthcare, pharmaceutical, food, cosmetic, or wellness products?

Potentially, subject to the applicable product classification, Indian export requirements, destination-country regulations, product approvals, registrations, licenses, certifications, labeling requirements, and other legal requirements.

Not every product is eligible for export to every country.

29. Does NAWINZA guarantee that a product will be approved by the destination country?

No.

Regulatory approval, product registration, import authorization, customs clearance, or market authorization is determined by the relevant authorities and applicable laws.

NAWINZA does not guarantee regulatory approval unless a specific written contractual commitment expressly provides otherwise.

Wholesale

30. Does NAWINZA accept wholesale enquiries?

Yes. NAWINZA welcomes eligible wholesale, distributor, importer, retailer, institutional, and business enquiries.

31. What information should a wholesale buyer provide?

Wholesale buyers should ideally provide:

• Company name
• Country and city
• Product requirements
• Quantity or estimated annual volume
• Target price
• Packaging requirements
• Brand/private-label requirements
• Delivery destination
• Required certifications
• Required delivery date
• Payment preference
• Sample requirements

Providing complete information helps NAWINZA evaluate the enquiry efficiently.

32. Can NAWINZA supply distributors and importers?

Yes, subject to product availability, territory, commercial terms, regulatory requirements, order volume, and suitability of the proposed business relationship.

Distributor arrangements may require separate commercial agreements.

33. Can NAWINZA provide exclusive distribution?

Exclusivity is not automatic.

Territorial or product exclusivity may be considered on a case-by-case basis and may depend on minimum purchase commitments, market development plans, regulatory requirements, contractual obligations, and other commercial conditions.

Any exclusivity must be documented in a written agreement.

Private Label & OEM/ODM

34. Does NAWINZA offer private-label products?

NAWINZA may facilitate private-label sourcing and manufacturing through suitable manufacturers and business partners, depending on the product category.

35. Can I sell a product under my own brand?

Subject to manufacturer capability, regulatory requirements, packaging requirements, trademark considerations, minimum order quantities, and commercial feasibility, private-label arrangements may be available.

36. Can NAWINZA help with packaging and labeling?

Depending on the product and manufacturer, NAWINZA may coordinate packaging and labeling requirements.

The buyer is responsible for providing accurate brand information and approving artwork and specifications. Regulatory compliance of final labeling must be addressed according to the applicable market requirements.

37. Can I request customized formulations?

For eligible products, formulation or product customization may be discussed with the relevant manufacturer.

Customization may require additional development costs, testing, regulatory review, tooling, longer production timelines, and higher MOQs.

38. What is the MOQ for private-label products?

Private-label MOQ varies significantly according to the product, formulation, packaging, printing, labeling, customization, manufacturing process, and supplier.

The applicable MOQ will be provided after reviewing the specific requirement.

Samples & Quality

39. Can I request samples?

Yes, where samples are available and permitted.

Sample charges, shipping charges, customization charges, and other applicable costs may apply.

40. Can I request a pre-production sample for private-label orders?

Where supported by the manufacturer, a pre-production sample or artwork approval process may be arranged.

Production requirements and approval procedures will depend on the product and manufacturer.

41. How does NAWINZA handle product quality?

NAWINZA seeks to work with appropriate manufacturers and suppliers and may evaluate product specifications, documentation, samples, quality requirements, and other relevant information.

The exact quality-control process varies according to the product and transaction.

42. Can I request inspection or testing before shipment?

For eligible commercial orders, third-party inspection, laboratory testing, or other quality verification may be considered subject to availability and cost.

Any inspection or testing arrangement should be agreed before shipment.

Returns, Refunds & Cancellations

43. Can I return a product after opening it?

Generally, opened, used, consumed, altered, or tampered-with products are not eligible for return or refund, particularly where the product cannot reasonably be resold for hygiene, safety, quality, regulatory, or consumer-protection reasons.

This restriction does not override any mandatory rights available to consumers under applicable law.

44. What if I receive a damaged product?

Customers should notify NAWINZA as soon as reasonably possible after delivery and provide appropriate evidence, such as photographs, videos, packaging images, shipping labels, and order details.

Claims will be reviewed according to the applicable Refund, Return & Cancellation Policy and transaction terms.

45. What if I receive the wrong product?

If the wrong product is supplied due to an error attributable to NAWINZA or the relevant fulfilment process, the matter will be reviewed and an appropriate remedy may be provided subject to verification and applicable policy.

46. What if the product is defective?

Customers should contact NAWINZA promptly with order details and supporting evidence.

A defective-product claim may be subject to verification, manufacturer assessment, batch information, photographs, testing, or other evidence depending on the product.

47. Can I cancel an order?

Cancellation may be possible before processing, dispatch, manufacturing, customization, private-label production, or other irreversible stages.

For customized, private-label, made-to-order, or already-dispatched products, cancellation may be restricted.

The applicable cancellation rights are governed by the Refund, Return & Cancellation Policy and any specific transaction terms.

48. Where can I find the complete refund and return rules?

Please refer to NAWINZA’s Refund, Return & Cancellation Policy, which governs applicable returns, refunds, cancellations, damaged products, defective products, incorrect products, opened products, and related matters.

Business & Export Enquiries

49. Can companies contact NAWINZA for business opportunities?

Yes. NAWINZA welcomes legitimate business enquiries involving sourcing, export, import, wholesale, distribution, private labeling, manufacturing, procurement, and international business development.

50. What information should I include in an export enquiry?

International buyers should ideally provide:

• Company name and website
• Country and city
• Product requirement
• Product specifications
• Quantity or estimated annual requirement
• Destination port or delivery location
• Packaging requirements
• Brand/private-label requirements
• Required certifications
• Target price
• Delivery schedule
• Payment terms
• Sample requirements
• Import or regulatory requirements known to the buyer

51. Can NAWINZA help source products from India?

Yes. NAWINZA may assist eligible buyers with product sourcing from India based on product availability, supplier capability, quality requirements, commercial terms, export eligibility, and destination-country requirements.

52. Can NAWINZA source products internationally?

Depending on the requirement, NAWINZA may evaluate international sourcing and import opportunities subject to supplier availability, product compliance, import requirements, logistics, commercial feasibility, and applicable laws.

Regulatory & Compliance

53. Are NAWINZA products compliant with every country’s laws?

No company can automatically guarantee compliance with every jurisdiction.

Product compliance depends on the specific product and destination market. Buyers, importers, distributors, and sellers may have additional obligations under local laws.

54. Does NAWINZA provide medical or pharmaceutical advice?

No. Product information provided by NAWINZA is not a substitute for professional medical, pharmaceutical, healthcare, nutritional, or other professional advice.

Customers should consult an appropriately qualified professional where necessary.

55. Does NAWINZA guarantee specific health, beauty, wellness, or performance results?

No.

Product outcomes may vary between individuals and circumstances. NAWINZA does not guarantee specific health, cosmetic, wellness, nutritional, performance, or other results unless expressly stated in legally compliant product documentation.

56. Are product descriptions and photographs guaranteed to be identical to the delivered product?

Product descriptions, photographs, packaging, specifications, colors, dimensions, and other representations may change due to manufacturer updates, regulatory requirements, packaging revisions, formulation changes, availability, or other legitimate reasons.

Where applicable, the specifications confirmed in the final order or contractual documentation will govern.

Privacy & Website

57. How does NAWINZA handle personal information?

NAWINZA may collect and process personal information for legitimate purposes such as order processing, customer service, enquiries, payment processing, shipping, compliance, security, business communication, and website operations.

Please refer to the Privacy Policy for detailed information regarding collection, use, retention, disclosure, security, and individual rights.

58. Does NAWINZA use cookies?

The NAWINZA website may use necessary cookies and, where applicable, analytics, functionality, marketing, or third-party cookies.

Please refer to the Cookie Policy for additional information and available cookie preferences.

59. Can I request deletion of my personal information?

Where applicable law provides such a right, individuals may request deletion of their personal information by contacting NAWINZA.

Certain information may need to be retained because of tax, accounting, contractual, legal, regulatory, fraud-prevention, security, dispute-resolution, or other lawful obligations.

Fraud Prevention & Official Communication

60. How can I verify that I am communicating with NAWINZA?

For business transactions, customers should use official NAWINZA communication channels and verify payment instructions before making any payment.

If there is any unexpected change to bank details, payment instructions, contact information, or commercial terms, independently verify the change with NAWINZA through an established official communication channel.

61. Should I make payment to a personal bank account?

Customers should follow only officially issued payment instructions from NAWINZA.

If payment details appear inconsistent, customers should contact NAWINZA through an independently verified official channel before making payment.

62. Does NAWINZA guarantee every third-party supplier or manufacturer?

No.

Where NAWINZA works with third-party manufacturers, suppliers, exporters, logistics providers, laboratories, or other service providers, their services may be subject to separate terms, documentation, quality systems, regulatory obligations, and contractual arrangements.

Contact & Enquiries

63. How can I contact NAWINZA?

For general business, sourcing, wholesale, export, import, private-label, and product enquiries, customers may contact NAWINZA through its official website and designated communication channels.

Email: nawinza2026@gmail.com
WhatsApp/Mobile: +91-7709102335
Website: www.nawinza.com

64. What should I include when contacting NAWINZA?

For faster assistance, please provide your name, company name, country, product requirement, quantity, destination, specifications, packaging requirements, target timeline, and any applicable certification or regulatory requirements.

65. How quickly will NAWINZA respond?

NAWINZA aims to respond to legitimate enquiries within a reasonable business timeframe. Response times may vary depending on enquiry complexity, supplier confirmation, product documentation, regulatory requirements, time-zone differences, holidays, and other circumstances.

66. Can I request a customized business proposal?

Yes. For suitable B2B opportunities, NAWINZA may evaluate the requirement and provide a customized quotation, sourcing proposal, private-label proposal, export proposal, or other commercial response where feasible.

Important General Information

67. Does this FAQ replace NAWINZA’s legal policies?

No.

This FAQ is provided for general information and convenience. Where there is any inconsistency between this FAQ and NAWINZA’s applicable Terms & Conditions, Privacy Policy, Refund, Return & Cancellation Policy, Shipping & Delivery Policy, Cookie Policy, Disclaimer, quotation, purchase order, invoice, contract, or other applicable written agreement, the applicable legal or contractual document will govern to the extent permitted by law.

68. Can NAWINZA change this FAQ?

Yes.

NAWINZA may update, modify, expand, or correct this FAQ from time to time to reflect changes in products, services, business practices, technology, laws, regulations, logistics, and commercial requirements.

69. What if my question is not answered here?

If your question is not addressed in this FAQ, please contact NAWINZA with your specific requirement. Our team can evaluate the enquiry and provide information appropriate to the product, market, transaction, and applicable requirements.

Business Enquiry Checklist

For wholesale, export, import, sourcing, distribution, or private-label enquiries, please provide:

• Product(s) required
• Quantity / MOQ / estimated order volume
• Destination country and city
• Delivery port or address
• Product specifications
• Quality requirements
• Brand or private-label requirements
• Packaging requirements
• Target price or budget, if available
• Required delivery timeline
• Preferred payment terms
• Required certifications or regulatory documentation
• Sample requirement
• Company details and website

NAWINZA (OPC) Private Limited
Email: nawinza2026@gmail.com
WhatsApp/Mobile: +91-7709102335
Website: www.nawinza.com